Shipping policy

We carefully prepare and package every order to ensure your items arrive safely and in perfect condition.

Processing Time

Orders are processed within 1–3 business days after purchase. Once your order has been shipped, you will receive a confirmation email with tracking details.

Shipping Times

Estimated delivery times:

  • European Union: 3–7 business days

  • United Kingdom: 5–10 business days

  • United States & Canada: 7–14 business days

  • International: 7–20 business days

Please note that delivery times are estimates and may vary due to factors outside of our control, including carrier delays, customs processing, holidays, and weather conditions.

Tracking Information

Once your order has been dispatched, you will receive a tracking number by email to monitor your delivery.

Address Accuracy

Please ensure that your shipping address is correct before completing your purchase. We are not responsible for delays or delivery issues caused by incorrect address information provided by the customer.

Customs & Import Fees

For orders outside the European Union, customers may be responsible for any customs fees, duties, or taxes required by their country.

Lost or Delayed Packages

Once an order has been shipped, delivery is handled by the shipping carrier. If your package is delayed or marked as delivered but cannot be located, please contact the carrier for assistance. We will support you where possible.

For any shipping questions, please contact us at mirelle.store.ca@gmail.com.